Case studies

“The Anchorcall project is progressing very well from my perspective - Telecommerce has my full confidence in seeing it through successfully”

Business Development Director – Anchor Trust

ICT Group
February 2007 – July 2007

New Contact Centre Operation
Client: Managing Director, Europe

Following selection as a contact centre partner by MDA Advantage, Contact Centre outsourcer ICT Group retained Telecommerce to provide project management resources to launch this new client service.
  • Refurbishment of centre unused for 3 years … management of contractors and suppliers
  • Arrange infrastructure to support new centre … furniture, PCs, telephony, etc.
  • Assemble the operational management and supervisory team
  • Design and implement operational processes to meet the detailed requirements of MDA Advantage for the production of Home Information Packs
  • Create channel relationships and preferences for the channel partners allocated to ICT Group
  • Design and adapt a staff training programme
  • Recruit and train 50 staff to provide the service
  • Project Management tasks delivered on schedule and within budget enabling service to commence on time and to required quality standards.



Case Studies


Telecommerce - Case Studies


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