Case study 7

“Thank you all for a really productive session this afternoon”

Executive Director - CMA

Vizzavi UK (later Vodafone Live)
June 2001 – February 2002

Programme Management
Client: Marketing Director

Vizzavi operated as a joint venture between Vivendi (Media distribution) and Vodafone (Mobile telephony) to provide a European multi-media portal. The interim assignment involved programme managing projects to align Vodafone and Vizzavi customer registration processes.

  • Batch and real-time registration processes in pre-pay mobile customer operations integrated with European multi-media portal model
  • Customer contact centre outsourcing arrangements aligned (7C & Sitel)
  • Marketing material revised
  • Cost savings of over £1.2M p.a. and customer reach expanded by over 40%
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