We help companies to develop flexible customer interaction centres that allow consumers to choose how they wish to communicate – whether by phone or by email, for example.
- Customer Interaction Centres
- Integrating Calls with other media (live calls / IVR / video / email / web)
- Creating Customer Focus (managing change / sales & service culture)
- Common access to databases (single view via call centre or internet)
We also enable companies to respond to their customers in a consistent and co-ordinated way, by ensuring that all communication they receive – via whichever media – is centrally accessible in a common database.