We help companies find the best location for their contact centres, recruit the best staff and build the best organisational structure – whether they’re starting from scratch, growing or rationalising their business.
- Contact Centre Development
- Location, site & facilities (establishment / growth / rationalisation)
- Staffing & organisational structure (recruitment to succession)
- Business processes (paper / calls / emails / interactive media)
- Technologies (call routing / multi-media services / contact handling)
We help our clients to define and implement business processes that will strengthen the relationships they have with their customers, and we advise on how technology can best support and enable their business goals.