“Thanks for your help again and we all really appreciate you helping us make NTL an enormous success. We could not be happier with the job you did for us and it was exactly what you hope to get from an interim manager. Thanks again and good luck.”

Director 7C
(latterly Vertex)
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Telecommerce news

Find out what we have done for our clients

1st October 2009 
 
Contact Centre Management … by world leading experts. Telecommerce are to be included in a new series of talks. Steve Pink has contributed a seminar setting out how important planning and service delivery management are to positively manage customer experience.

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12th January 2009

The Interim Management Association (IMA) has invited Steve Pink – Managing Consultant of Telecommerce – to become an Institute member of the IMA.

The principal aim of the Association is the development of interim management as a powerful and leading management resource. Individual membership of the IMA assures the marketplace of the highest quality of service and professional standards of Interim practitioners.

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2nd December 2008

The Professional Planning Forum (PPF) is an independent industry body promoting effective resourcing and planning in the contact centre industry. Telecommerce have been associated with PPF since 2001. Following attendance at the 2008 PPF conference by Steve Pink — Managing Consultant of Telecommerce — we have taken up Gold Membership in recognition of our commitment to high quality planning and service delivery models within customer contact operations.

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1st September 2008

Customer Service accolade for Telecommerce as the Institute of Customer Service recognises contribution to the development of customer service performance and professionalism. 

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